“How to Achieve a Higher Customer Satisfaction Level”

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually …

Ethical Retailing: Pet Store That Won’t Sell Bunnies At Easter

Isn’t this fantastic responsibility by this pet store? They know they will make $$ at Easter but also know the other price that will be paid! BRAVO! This pic has turned up on reddit & has spread like wildfire!   I am still trying to find the name of the store to give a huge shout out but the main reason for sharing this is to say that we …

I Don’t Hustle, I Work Clever!

I know we live in a world where: cool = great bad = good sick = cool hot = attractive etc   but one word I won’t use is ‘HUSTLE’ when I mean work clever! I work clever; I think, I network, I plan, I collaborate and I create. I get slang but not in a professional sense; we have so many amazing words in the English language that …

Macbook Not Going To Sleep?

I just got my geek on and wanted to share my findings incase you are experiencing the same thing! Is your MacBook not going into sleep mode despite the settings being correct? Happened to me and the fix was 2 things. I contacted Apple Support who showed me the correct settings: > Apple Key top left of screen > System Preferences > Energy Saver …

I’m Waging War on BAD: CUSTOMER SERVICE & MANNERS!

Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension of good manners: be interested in the customer, …

As Seen In: Heverton Anunciacao’s book, ’30 Advices from 30 Greatest Professionals in CRM & Customer Service in the World’

Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with the …

SYDNEY EVENT: Microsoft Office & Surface BOOTCAMP for Business Owners

Business Owners, UNLOCK the productivity tools in the Microsoft Office Suite + Surface Pro + More! Ask your questions, learn new skills and explore the tools. Not sure what One Drive or One Note are?? COME ALONG. Microsoft’s Patrick Burgess will answer your questions and show the business tools. Nancy Georges will share her experience with the …

EVENT: USING SOCIAL MEDIA 4 BUSINESS 2 CONNECT WITH YOUR CUSTOMER

YOUR CUSTOMER IS ALWAYS CONNECTED – ARE YOU & YOUR BUSINESS? TICKETS HERE. Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re tuning into events that we’ve never before been able to access and witnessing other people’s experiences …

WEBINAR: Common Start-up Mistakes: Why some business plans don’t get funded

I’m taking part in this webinar with NSW Business Chamber & Business Propel. The rules of business have changed and you need to learn what’s important to survive in the new environment. Join the next Business Propel webinar on 16 February to hear retailing and social media expert Nancy Georges answer the questions you’ve been asking about …

‘Greenery’ Pantone Colour of they Year 2017

‘Greenery’ PANTONE 15-0343, another Green for Pantone’s choice of colour of the Year!  In 2013 they selected Emerald Green (see below). Green can be a challenging colour to use in your range or your business but it can be done by combining it with a gorgeous pallet! Click here to see my Pinterest Board. It is important for retailers …