“How to Achieve a Higher Customer Satisfaction Level”

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually …

As Seen In Australian Gift Guide: Nancy Georges ‘Ask Me Anything’ #2

There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight in Australian Giftguide.   Click here to see the post on the Australian …

As Seen In Australian Giftguide: Nancy Georges ‘Ask Me Anything’ – Where Do I Start in Digital?

There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight, beginning with today’s conundrum: Where do I start in digital?  Click …

Millennials & The Impact on Retail

Millennials, aka Gen Y, aka The Plugged in Generation, whatever you call them they are the largest generation of all time and their behaviour is unlike any who have come before them. Born between 1980s – 2000, their size and influence will change the world forever! Retailers need to adapt their businesses to connect with Millennials. To do this, they …

BIG DATA – THE CONNECTIVE TISSUE BETWEEN RETAILER & CUSTOMER

It has been interesting watching the birth and growth of the phrase BIG DATA. Some see it as a big scary unwieldy ‘thing’ and other see it as the holy grail – it will deliver magical results but is illusive. A couple of definitions to help understand it: Big Data: noun Extremely large data sets that may be analysed computationally to reveal patterns, …

My 7 Top Tips for Retailers

Sometimes we just need a reminder, tip or suggestion to recalibrate our business. These are 7 Tips to help Retailers recalibrate:   1. Adopt a service culture / focus in your store – Make it easy to deal with you – including: Staff attitude, language and behavior Product selection Service process Delivery on & offline   2. Become …