I’m Waging War on BAD: CUSTOMER SERVICE & MANNERS!

Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension of good manners: be interested in the customer, …

NEWS ROOM: Week Beginning 16 June 2014

This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > ‪#‎WorldCup2014‬ I’m not surprised at all …

Talking about ‘The Connected Customer’ @ Referron: 10 Oct Sydney

Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here.   “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. …

Talking Retail: BURST into 2015, Retail Business Booster 1 Day Workshop : Melbourne 27 Oct

Melbourne Retailers & Wholesalers are in for a treat!  I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!! More information here: http://buff.ly/1rHUG3i …

Nancy Georges @ Reed Gift Fairs Retail Hub Sydney #ReedRetailHub

I’m excited to be a RETAIL HUB expert at Reed Gift Fairs in Sydney in September!! Follow the signs & you will find us at The Retail Hub is at Sydney Exhibition Centre Glebe Island. See the schedule here: http://www.reedgiftfairs.com.au/en/sydney-september/Retail-Hub/ I’m talking all things #Retail, come & say hi: Saturday 20 September …

NEWS ROOM: Week Beginning 30 June 2014

This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me …

NEWS ROOM: Week Beginning 15 June 2015

This page is updated during the week!  To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the store, we were screwed.” …

NEWS ROOM: Week Beginning 9 June 2014

This page is updated during the week! To see other News Room updates please click here. **** RT Posse: Hit the #SydneyFilmFestival and ask the Program Gurus for their recommendations on the perfect movie to watch today. http://buff.ly/SSa6n4 **** Finally a retailer who understands the Aust customer is not going to be price gouged! RT ELLE Australia: …

NEWS ROOM: Week Beginning 2 June 2014

This page is updated during the week! To see other News Room updates please click here. **** I was interviewed by Jamie Smyth for this Financial Times article: “International invaders shake up Australia’s home grown retailers” http://buff.ly/1tw0SbB **** @Starbucks know their customer, what they want and how to deliver it, retailers take …

NEWS ROOM: Week Beginning 26 May 2014

This page is updated during the week! To see other News Room updates please click here. **** I have noticed this happening – share this on your personal pages with your friends on facebook: **** My heart is broken that the wonderful Maya Angelou has passed away. Thank you teacher for your wisdom, kindness & generosity that will be remembered …