Mytopiastore on Ebay : Customer Service Fail!!

I had a week from hell in terms of customer service, but the pinnacle had to be the service and ethics of Mytopiastore on Ebay. I ordered a Cantilever Umbrella for Mum’s birthday party on 24 October, party was on 10th Nov and they say 3 – 7 days delivery – with 17 days out I figured I Was safe! On 5 November, I checked the tracking …

Woolworths Woolloomooloo Charge $65 for the 2nd Hour Parking

Parking fees is a hot topic for retailers and shoppers, every retail discussion I have these days includes the cost of parking and how it deters customers from shopping in bricks and mortar stores. In fact when I chat to Gen Y about driving / parking they say it is easier just to hop online and shop – so this will surely impact retailers in the …

$5 ‘Browsing Fee’ is Bad Customer Service!

I POSTED THIS ON MY FB PAGE TODAY: The word ridiculous doesn’t even cover this. Instead of this retailer learning some customer service skills & learning how to not spend too much time with customers who only use her an info source & buy elsewhere, she is charging a $5 ‘Browsing Fee’!!! I would also have to ask WHY her pricing …

Poor Retail Practises & Lies

I really hate it when retailers lie about delivery!! I had an order in with Buyinvite (if you don’t know it takes 7 – 21 days to get the order). Got an email saying that my order had ‘unforseen delay’ and they didn’t know when it would be delivered. (message now deleted from the Contacts list) I cancelled my order only …

Mecure Sydney Fail: IRL & Online

Last week, I tweeted my disgust at Mercure Sydney charging 1.5% credit card surcharge.  My first post was positive: checking in on foursquare with a cute pic of a vintage post box.   I was not alone with others commenting on the surcharge: They replied to the Four Square tweet but not the surcharge….so I asked them about it and 3 days later …

Customer Service Is The New Black

A super quick post today, with a longer one to follow! It is amusing to be seeing the ‘resurance’ of the awareness of the importance of customer service! People are talking about it like it is a new planet; “The way to build sales and ensure your business’ longevity is to focus on customer service”, “The key to success …

Event Cinemas: Ripping Customers Off With Online Booking Fee?

Event cinema cheap tix $7.50 pre buy – good deal but WHY THE “Additional $1.10 per ticket booking fee applies when redeeming online”? That is ridiculous!! They have removed the ticket counters at the cinema with machines and actively encourage customers to order online – it’s quick and easy.  The system is in place whether …