Mytopiastore on Ebay : Customer Service Fail!!

I had a week from hell in terms of customer service, but the pinnacle had to be the service and ethics of Mytopiastore on Ebay. I ordered a Cantilever Umbrella for Mum’s birthday party on 24 October, party was on 10th Nov and they say 3 – 7 days delivery – with 17 days out..

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Woolworths Woolloomooloo Charge $65 for the 2nd Hour Parking

Parking fees is a hot topic for retailers and shoppers, every retail discussion I have these days includes the cost of parking and how it deters customers from shopping in bricks and mortar stores. In fact when I chat to Gen Y about driving / parking they say it is easier just to hop online..

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$5 ‘Browsing Fee’ is Bad Customer Service!

I POSTED THIS ON MY FB PAGE TODAY: The word ridiculous doesn’t even cover this. Instead of this retailer learning some customer service skills & learning how to not spend too much time with customers who only use her an info source & buy elsewhere, she is charging a $5 ‘Browsing Fee’!!! I would also..

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Poor Retail Practises & Lies

I really hate it when retailers lie about delivery!! I had an order in with Buyinvite (if you don’t know it takes 7 – 21 days to get the order). Got an email saying that my order had ‘unforseen delay’ and they didn’t know when it would be delivered. (message now deleted from the Contacts..

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Mecure Sydney Fail: IRL & Online

Last week, I tweeted my disgust at Mercure Sydney charging 1.5% credit card surcharge.  My first post was positive: checking in on foursquare with a cute pic of a vintage post box.   I was not alone with others commenting on the surcharge: They replied to the Four Square tweet but not the surcharge….so I..

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Customer Service Is The New Black

A super quick post today, with a longer one to follow! It is amusing to be seeing the ‘resurance’ of the awareness of the importance of customer service! People are talking about it like it is a new planet; “The way to build sales and ensure your business’ longevity is to focus on customer service”,..

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Event Cinemas: Ripping Customers Off With Online Booking Fee?

Event cinema cheap tix $7.50 pre buy – good deal but WHY THE “Additional $1.10 per ticket booking fee applies when redeeming online”? That is ridiculous!! They have removed the ticket counters at the cinema with machines and actively encourage customers to order online – it’s quick and easy.  The system is in place whether..

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