In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the..
Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here. “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..
Melbourne Retailers & Wholesalers are in for a treat! I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!!..
Thanks Nikki Jae Majewski B&T Magazine, it was great speaking with you & sharing the fun to be had at SMW Sydney http://bit.ly/1wn5PXe SOCIAL MEDIA WEEK : 23 – 27 September I will be hosting and taking part of a retail panel during Social Media Week, ‘The Consumer Journey‘ with wonderful experts: Megan Wilkes: Co-Founder, Q&CO..
This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me **** Creating cool images..
This page is updated during the week! To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the..
Nancy Interviewed for Financial Times “International invaders shake up Australia’s home grown retailers”
4 April 2014 :: I was interviewed for this piece by Jamie Smyth in Sydney ©Getty “In a country whose previously isolated landscape has been devastated by the introduction of rabbits, foxes and other invasive species, Australia is facing its latest incursion: foreign retailers. H&M opens its first store in Australia on Saturday as..
Nice one Sly @ Surry Hills! A friend was having a conversation with her friend on Twitter about a new place in Surry Hills. She then tagged me in suggesting we have lunch there and mentioned he hasn’t tried it yet as it is not ‘dog-friendly’. Sly got straight onto it and posted 2 pics..
I had a week from hell in terms of customer service, but the pinnacle had to be the service and ethics of Mytopiastore on Ebay. I ordered a Cantilever Umbrella for Mum’s birthday party on 24 October, party was on 10th Nov and they say 3 – 7 days delivery – with 17 days out..
Social Currency in play here; Got 10,000 followers on Instagram? You can stay at 8Hotels in Sydney for free! I love that this made the Los Angeles Times. I read it on Interiors Addict blog a couple of months ago too. via Raz Chorev The Sydney 1888 Hotel is owned by 8Hotels has been created..