“How to Achieve a Higher Customer Satisfaction Level”

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually …

Talking about ‘The Connected Customer’ @ Referron: 10 Oct Sydney

Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here.   “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. …

Talking Retail: BURST into 2015, Retail Business Booster 1 Day Workshop : Melbourne 27 Oct

Melbourne Retailers & Wholesalers are in for a treat!  I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!! More information here: http://buff.ly/1rHUG3i …

Nancy Georges Interview: ‘Aussie Businesses Need To Be Socially Braver’ – B&T

Thanks Nikki Jae Majewski B&T Magazine, it was great speaking with you & sharing the fun to be had at SMW Sydney  http://bit.ly/1wn5PXe SOCIAL MEDIA WEEK : 23 – 27 September I will be hosting and taking part of a retail panel during Social Media Week, ‘The Consumer Journey‘ with wonderful experts: Megan Wilkes: Co-Founder, Q&CO / …

NEWS ROOM: Week Beginning 30 June 2014

This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me …

NEWS ROOM: Week Beginning 15 June 2015

This page is updated during the week!  To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the store, we were screwed.” …

Nancy Interviewed for Financial Times “International invaders shake up Australia’s home grown retailers”

4 April 2014  ::   I was interviewed for this piece by Jamie Smyth in Sydney  ©Getty “In a country whose previously isolated landscape has been devastated by the introduction of rabbits, foxes and other invasive species, Australia is facing its latest incursion: foreign retailers. H&M opens its first store in Australia on Saturday as the …

THIS Is How You Connect With Customers Online!

Nice one Sly @ Surry Hills! A friend was having a conversation with her friend on Twitter about a new place in Surry Hills. She then tagged me in suggesting we have lunch there and mentioned he hasn’t tried it yet as it is not ‘dog-friendly’. Sly got straight onto it and posted 2 pics and options to bring the dog!! Impressive – …

Stay Free at 8Hotels If You Have More Than 100,000 Instagram Followers

Social Currency in play here; Got 10,000 followers on Instagram? You can stay at 8Hotels in Sydney for free! I love that this made the Los Angeles Times. I read it on Interiors Addict blog a couple of months ago too. via Raz Chorev The Sydney 1888 Hotel is owned by 8Hotels has been created to appeal to young, hip customers.  They have designed and …

NEWS ROOM: WEEK BEGINNING 30 SEPTEMBER 2013

This page is updated during the week! To see other News Room updates please click here. **** RT @dig_festival: BIG NEWS: Jeff Julian – Hollywood design legend to KEYNOTE at #DiGFestival http://t.co/Yxyik45UxE > The countdown is on, I think tix still available for this great 2 day event! **** Great post on Crowd Funding Your Business from the uber …