I have posted Part 2 of the extended version of my article on Social Media for Hair Salons that appears in Culture Magazine April 2013.  Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine.

I wrote an article on Social Media for Hair Salons that appears in Culture Magazine April 2013.  Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine.

An interview about my view on customer service: click here to read.

Jeweller Magazine is a great industry magazine.  In  March they ran my article “Retailers Must Evolve To Survive”, click here to read it in full.

The lack of awareness of the benefits of a website are an indication that at least 50% of Australian businesses are run by people who are uninformed and out of date. The convenience of a website in operation 24 -7 and the benefits such as being a business' 'secret sales person' are only the start of the benefits a website brings to a business. Their …