Westpac’s NEW Small Business Hub is open for business! 1st Westpac Blue Chilli Business Connect meeting on Wednesday night in Kogarah. Free event & I’m talking “Small Business & The Connected Customer”. RSVP here. More on the Hub here.   The Small Business Hub has been created to support and inform small businesses; …

I have posted Part 2 of the extended version of my article on Social Media for Hair Salons that appears in Culture Magazine April 2013.  Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine.

One of my favourite magazines Giftrap asked me to write an article on Customer Service and we thought it would be fun to create 10 Commandments!

There are a lot of things that business owners need to focus on and being obsessed with their competition is not one of them. It is time to look at your competitors in a new light. Your competitors will elevate your whole category / product group or niche. They will also be a comparison to you and allow you to shine in comparison!! Use your competition …

Although I mainly work with retailers, I sometimes work with SMEs (small to medium enterprise). I have just written a sales program for a client and thought I would post parts of it over the next few weeks. I have generalised it here for the sake of the blog and anonymity, but this should get you started: The most important thing is to clearly define …

Just when I had lost faith in customer service and passionate retailers (my customers excluded of course!), a friend took me to Gelatomassi in Newtown on Sunday for what he said was, “the best Gelato in Sydney (possibly Australia)”. We were in Concord so this was a lot of pressure to put on one place! I liked the Gelato from Concord too …

Hello! I thought I would cut my Bio short so that you can see all of the other things we have here! What to do with all the other info that gives you an insight into me and my business? So I can put it here! Over the past 20 years I have acquired many skills and things I love! I am a paper lover, retail specialist, trainer, consultant, product designer, …