YOUR CUSTOMER IS ALWAYS CONNECTED – ARE YOU & YOUR BUSINESS?
Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re tuning into events that we’ve never before been able to access and witnessing other people’s experiences unfold in real-time.
Our communications paradigm has shifted, and with it, our interactions within our immediate environments have evolved.” – Social Media Week 2016
Customers are connected – to everything! They are connected to each other, their common interest groups, businesses, service providers, celebrities & more.
They are connected by devices and are driving the marketplace.
The way they connect, behave and communicate online is not the same as they have done historically. They trust economy is strong and referrals are personal endorsements.
The line between B2C and B2B is blurring and will soon be gone.
Businesses must understand how the customer connects, behaves & communicates online.
Nancy will be sharing her insights and gems on how to take advantage of being connected to your customer in todays social media and digital minefield.
Nancy Georges, a customer and retail expert, with over 25 years experience in all facets of retail and has worked with businesses around the world – in Australia, Asia, USA and Europe.
She is a social media expert who is sharing her skill and know-how with clients as a consultant and at conferences, seminars, workshops and masterclasses.
Nancy created Innovation Pitchfest to support Australian designers initially via a design competition and is now moving to commercial activity in Australia and Asia. Like Nancy, Innovation Pitchfest partners are Australian and multinational companies who help businesses build a creative idea into a commercial success; Hong Kong Development Council – HKTDC, Intuit Quickbooks, NSW Business Chamber, Reed Exhibitions, NORA, Press Loft.
As founder of Social Media Women, Nancy used her expertise to build a community, over 5000 members, online and off, with members in Australia & abroad.
Nancy is a keynote speaker and trainer on a wide range of topics focussing on all aspects of Customer Engagement; The New Customer, Social Media, Website & E-Commerce, Marketing & Communication across platforms, Customer Service and Strategic Planning, Retail Fundamentals.
Learn More about Nancy at www.magnoliasolutions.com.au
HOSTS: Sydney Rotarians
WHEN: Thursday 9 March 2017
7.30 am – 9.00 am
WHERE: Castlereagh Boutique Hotel
169 Castlereagh Street, Sydney, NSW 2000