In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice.
My advice is:
- First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually wants.
- Make it easy for the customer to transact & communicate with you, be it face to face, on the phone, email, website or social media.
- Stay in touch with the customer, whether they buy from you or not, but especially if they buy from you. You will find out the things you are doing well (do them more) and the things you need to address (fix them quickly!)
REMEMBER: IT’S ALL ABOUT THE CUSTOMER!!