Nancy speaks to Prue MacSween on 2GB

I was chuffed to be asked to talk about my favourite topic: Customer Service with Prue MacSween on her Small Business program on 2GB, 873 AM, last night, 29 September 2009.

I have long been a fan of Prue’s, she is knowledgeable, funny, witty and is not afraid to raise a topic that should be discussed, even if it is unpopular.

There doesn’t seem to be a better person to lead the discussions for small business.

I will be blogging about the separate things we talked about over the next few blogs, so please tell me about your experiences GOOD & BAD.

In the meantime, enjoy listening to our discussion (about 6 minutes):

Prue’s show:

Small Business with Prue MacSween airs Monday – Thursday 7.00 – 8.00 pm on 2GB 873AM.

Magnolia Solutions

p: 02 9559 8870



  1. @OtherAndrew
    September 30, 2009 at 6:55 am

    Well done Nancy, some good foundational stuff which is overlooked by many businesses!

    And hear hear re Twitter - amplifies the outcome of customer service experiences, both positive and negative.

  2. Nancy Georges
    September 30, 2009 at 9:29 am

    thanks @OtherAndrew!
    I think this is a time for getting back to basics and cleaning out old bad habits!

    Customer Service managers / business owners cannot afford to ignore interacting on and scouring Social Media.

    Consumers should also make their comments known, good and bad...

  3. November 24, 2009 at 12:50 pm

    I love the word chuffed -- the other day I used it and the other person gave me a blank stare. LOL... shut my mouth and colour me purple Miss Manners, I'm chuffed to know ya...

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