“How to Achieve a Higher Customer Satisfaction Level”

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually …

Meeting Martin Butler, A Much Admired Retail Genius

I grew up in a time of Retailers who stood tall; family businesses with passionate, knowledgeable, roll-the-sleeves-up-and-join-the-troops managers, leaders and owners. As a Grace Bros Management Cadet, I worked with so many talented Managers and retailers. Over the past 20 years, retail has lost its way and the passionate skilled leaders are few and …