“How to Achieve a Higher Customer Satisfaction Level”

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the customer actually …

Speaking at DiG FESTIVAL: ‘Retail In The Age of The Empowered Customer’

DiG FESTIVAL: 3 – 4 October 2013 I am so excited to be speaking about “Retail in the Age of the Empowered Customer‘ at this inaugural event! Newcastle, the capital of the Hunter Valley, will play host to the inaugural DiG Festival and Conference from October 2-5, 2013. Design + Interactive + Green-tech = DiG The Australasian DiG Festival and Conference …