Interesting Snapshot of Retail on 60 Minutes

60 Minutes’ Charles Wooley’s story on retail tonight was interesting if not detailed or in-depth, well  I suppose that is left to ABC & SBS. He spoke to: Net-a-Porter Founder Natalie Massenet, inspiring woman and a great business woman! I am a huge fan of the site as well as their expertise as online retailers Surfstitch Founders (Justin …

Customer Service is a lot like Dating

….at least the rules are the same! The most important ingredient in the recipe for success is your customer – without the customer there is no retail business.  Consumers are getting savvier and are far more knowledgeable than ever before.  They are more demanding and have more choices now than ever before. Compare retail now and past, as close …