Customer Service IS Like Dating

Articles ideas are erratic, sometimes I have 20 at once and sometimes I have zero!  I was thinking about my next article when a client told me that when talking to staff about customer service he always uses what I said in my seminar (before he became a client), Customer Service is Like Dating.So I thought it was a great time to revisit it! I wrote …

Customer Service is a lot like Dating

….at least the rules are the same! The most important ingredient in the recipe for success is your customer – without the customer there is no retail business.  Consumers are getting savvier and are far more knowledgeable than ever before.  They are more demanding and have more choices now than ever before. Compare retail now and past, as close …