There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight in Australian Giftguide.   Click here to see the post on the Australian …

There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight, beginning with today’s conundrum: Where do I start in digital?  Click …

Sometimes we just need a reminder, tip or suggestion to recalibrate our business. These are 7 Tips to help Retailers recalibrate:   1. Adopt a service culture / focus in your store – Make it easy to deal with you – including: Staff attitude, language and behavior Product selection Service process Delivery on & offline   2. Become …

Jeweller Magazine is a great industry magazine.  In  March they ran my article “Retailers Must Evolve To Survive”, click here to read it in full.