So many people now having to work from home. But that’s not as easy or productive as that sounds!! I have worked from home on and off for the last 11 years and wanted to share my tips. Please watch / listen this video or read below for more: I’ve worked from home on and..
In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the..
There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight in Australian Giftguide. Click here to see..
There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight, beginning with today’s conundrum: Where do I..
Millennials, aka Gen Y, aka The Plugged in Generation, whatever you call them they are the largest generation of all time and their behaviour is unlike any who have come before them. Born between 1980s – 2000, their size and influence will change the world forever! Retailers need to adapt their businesses to connect with..
It has been interesting watching the birth and growth of the phrase BIG DATA. Some see it as a big scary unwieldy ‘thing’ and other see it as the holy grail – it will deliver magical results but is illusive. A couple of definitions to help understand it: Big Data: noun Extremely large data sets..
Sometimes we just need a reminder, tip or suggestion to recalibrate our business. These are 7 Tips to help Retailers recalibrate: 1. Adopt a service culture / focus in your store – Make it easy to deal with you – including: Staff attitude, language and behavior Product selection Service process Delivery on & offline..