Bricks and mortar stores have a massive advantage over online only stores; the human connection! It makes me sad that people give up on their physical space and focus on online sales without realising they are losing the human connection.
I am really looking forward to chatting with Jane Turner, author coach about my book & more! Be inspired as authors share their writing secrets, and gain practical wisdom you can use right away. About this Event: Conversations with Authors gives you insights to increase your influence by becoming a published author. And in this..
So many people now having to work from home. But that’s not as easy or productive as that sounds!! I have worked from home on and off for the last 11 years and wanted to share my tips. Please watch / listen this video or read below for more: I’ve worked from home on and..
Isn’t this fantastic responsibility by this pet store? They know they will make $$ at Easter but also know the other price that will be paid! BRAVO! This pic has turned up on reddit & has spread like wildfire! I am still trying to find the name of the store to give a huge..
Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..
As Seen In: Heverton Anunciacao’s book, ’30 Advices from 30 Greatest Professionals in CRM & Customer Service in the World’
Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with..
When I created Innovation Pitchfest in 2015, it was a design competition that was designed to help Australian Designers and Businesses find manufacturing solutions and gain exposure. What began as a competition is now a commercial ‘movement’, supporting designers generate sales as well as manufacturing and business development. We are thrilled to be showcasing 35 of..
There are so many challenges facing retailers today and we want to support you so you can not only navigate the new landscape, but also grow, be profitable and create the business you imagined when you first started. To help, I will be answering your questions every fortnight in Australian Giftguide. Click here to see..