Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author
  • HOME
  • BLOG
  • SERVICES
    • THE BUSINESS CREW
    • 4 HOUR POWER MEETING
    • CONSULTING SERVICES
    • INNOVATION PITCHFEST
    • SEMINARS
      • Nancy Georges Speaking
      • Retail Seminar Topics
        • New Consumer Behaviour, Online & Offline, & The Implications For Businesses
        • Retail Marketing Seminars: 102 Optimisation
        • Seminar Topics: 102
        • Retail Marketing Seminars: 101 Introductory
    • SPEAKER
    • MYSTERY SHOPPER
    • TRAINING
  • NEWS
    • EVENTS
      • EVENTS 2015
      • EVENTS 2013 – 2014
    • Innovation PitchFest Supporting Australian Designers & Manufacturers August 2015
      • Innovation Pitchfest: Submission Form
    • News Room 2014
      • News Room 2013
    • Real Chat
    • PODCASTS
    • Articles
      • Reportage
        • Trade Fair Recap AGHA February 2012
      • PINTEREST IS THE NEW ONLINE ‘IT GIRL’
    • Gary’s Social Media in Action
    • Social Media Women
    • VIDEOS: Trade Show Interviews
  • MEDIA
    • AS SEEN IN
      • AS SEEN IN: Today Extra ‘Consumer watch: Paying more online’
      • Nancy Interviewed for Financial Times “International invaders shake up Australia’s home grown retailers”
      • I’m #10 in “March 2013 Top 100 Retailers to Follow on Twitter”
    • RETAIL PICS
      • Good Ideas for Retail
      • Online: The Good, The Bad & Things That Make You Go ARG!!
      • Signs: The Good, The Bad & The Just Plain Ridiculous!
      • Shopfronts with Style
      • Store Windows
        • Louis Vuitton Store Windows
        • Myer Sydney Store Windows
      • Gorgeous Retail in Melbourne
      • Armchair Collective Mona Vale NSW
      • Balmain ~ Rozelle
      • Murobond Store
      • Westfield Sydney
      • Airport Retail
    • Client Pics
      • The Beauty Lounge Rozelle
      • Contents: Party, Christmas, Home
      • Di Lorenzo Tiles
      • Villa Interiors Crows Nest
      • St Ives Shopping Village
    • NancySnapper on Instagram
    • Conference Pictures
      • Speaking at Asia Retail Congress: Mumbai February 2013
    • Event Photos
    • OUT & ABOUT PICS
    • Gallery Archive
      • 2012 Pictures
        • The Australian Retail Forum
        • The Sydney Mint Museum & Cafe ~ Historic Houses Trust
        • Leichhardt & Annandale Business Chamber Breakfast Series
        • Hair Expo Australia 2012
        • Mumpreneurs Northern Beaches
      • 2011 Pics
        • Pet Expo 2011
        • Museum Shops Association of Australia Conference 2011
        • Seminar Pics 2011
        • My Biz Expo 2011
        • Deckhouse Social Media Brunch
        • Greenhouse by Joost
      • 2010 Pics
        • Champagne Taittinger Harpers Bazaar Fizz Fashion Fest
        • Social Innovation Barcamp Nov 2010
        • A List Entrepreneur Event
  • BOOK
    • 7 POWERFUL WAYS TO BOOST RETAIL PROFIT, In Any Economic Climate
    • Book Reviews
  • ABOUT
    • Nancy Georges Testimonials
      • Seminar Testimonials
      • Presentation Testimonials
      • Book Reviews
  • CONTACT

#BadRetail

2013 Jul.05

UPDATE: Woolworths Woolloomooloo $65 Parking

Nancy Georges#BadRetail, Business, Case Study, retail
0
comments

After a huge backlash to the $65.00 for the 2nd hour charge parking yesterday, read more here, Woolworths have reviewed the fee free time to 1.5 hours from 1 hour.  The price for 1.5 – 2 hours is $25.00 which is far more reasonable. The 3rd hour is $90.00 which should be an appropriate deterrent!..

Read more
2013 Jul.04

Woolworths Woolloomooloo Charge $65 for the 2nd Hour Parking

Nancy Georges#BadRetail, Bad Customer Service, Case Study, News Room, retail
2
comments

Parking fees is a hot topic for retailers and shoppers, every retail discussion I have these days includes the cost of parking and how it deters customers from shopping in bricks and mortar stores. In fact when I chat to Gen Y about driving / parking they say it is easier just to hop online..

Read more
2013 Mar.27

$5 ‘Browsing Fee’ is Bad Customer Service!

Nancy Georges#BadRetail, Bad Customer Service, retail
0
comments

I POSTED THIS ON MY FB PAGE TODAY: The word ridiculous doesn’t even cover this. Instead of this retailer learning some customer service skills & learning how to not spend too much time with customers who only use her an info source & buy elsewhere, she is charging a $5 ‘Browsing Fee’!!! I would also..

Read more
2013 Feb.06

Poor Retail Practises & Lies

Nancy Georges#BadRetail, Bad Customer Service, ethics, retail
0
comments

I really hate it when retailers lie about delivery!! I had an order in with Buyinvite (if you don’t know it takes 7 – 21 days to get the order). Got an email saying that my order had ‘unforseen delay’ and they didn’t know when it would be delivered. (message now deleted from the Contacts..

Read more
2012 Aug.09

#BadRetail, Let’s Help Them Out

Nancy Georges#BadRetail, retail
0
comments

I am starting the #badretail hashtag. Please feel free to add it to any tweets & posts. I am so over poor behaviour, let’s try and help the offenders be better retailers :-))      

Read more
2012 Aug.06

Mecure Sydney Fail: IRL & Online

Nancy Georges#BadRetail, Bad Customer Service, Case Study, retail
0
comments

Last week, I tweeted my disgust at Mercure Sydney charging 1.5% credit card surcharge.  My first post was positive: checking in on foursquare with a cute pic of a vintage post box.   I was not alone with others commenting on the surcharge: They replied to the Four Square tweet but not the surcharge….so I..

Read more

Recent Posts

  • Life after Lockdown Masterclass Q&A
    September 27, 2021
    6 Week Masterclass: Coming out of Lockdown. Q&A.
  • trading through covid tips nancy georges 4
    August 21, 2021
    Trading Through Covid Tips
  • Trading through Covid Webinar
    July 7, 2021
    Webinar: TRADING THROUGH COVID 9 July 11am
  • About

  • Privacy Policy

  • Services

  • Contact

 

 

2021 Magnolia Solutions Pty Ltd (C)

Signup for news & updates

    Contact Us

    +61 2 8003 5585

    click here

    We’re Social