UPDATE: Woolworths Woolloomooloo $65 Parking

After a huge backlash to the $65.00 for the 2nd hour charge parking yesterday, read more here, Woolworths have reviewed the fee free time to 1.5 hours from 1 hour.  The price for 1.5 – 2 hours is $25.00 which is far more reasonable. The 3rd hour is $90.00 which should be an appropriate deterrent!..

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Woolworths Woolloomooloo Charge $65 for the 2nd Hour Parking

Parking fees is a hot topic for retailers and shoppers, every retail discussion I have these days includes the cost of parking and how it deters customers from shopping in bricks and mortar stores. In fact when I chat to Gen Y about driving / parking they say it is easier just to hop online..

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#BadRetail, Let’s Help Them Out

I am starting the #badretail hashtag. Please feel free to add it to any tweets & posts. I am so over poor behaviour, let’s try and help the offenders be better retailers :-))      

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GASP… big mistake….huge!!

After being out all day, I got back to my computer and found the world was talking about an email that was sent to fashion store GASP and their atrociously inappropriate reply. My Daily Paper feed had picked up the story via @LouPardi A friend has forwarded the actual email to me as she knew..

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Customer Service: The Good, The Bad & The Lessons

We find ourselves in an interesting time.  Consumer behaviour has never been more fickle, retail has never been tougher, communication has never been easier while at the same time harder to manage and competition has never been tougher, as we now all operate on a world stage. So while it may be easier to find..

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