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Airbnb know their TRUE Customers.

I like this so so much because it shows Airbnb have a thinking realistic management who value customer service, user experience as much as they value their brand!

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I’m Waging War on BAD: CUSTOMER SERVICE & MANNERS!

Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..

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As Seen In: Heverton Anunciacao’s book, ’30 Advices from 30 Greatest Professionals in CRM & Customer Service in the World’

Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with..

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Nancy Georges Newsroom

NEWS ROOM: Week Beginning 16 June 2014

This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > ‪#‎WorldCup2014‬ I’m not surprised at all based on friends’ & my activity..

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Talking about ‘The Connected Customer’ @ Referron: 10 Oct Sydney

Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here.   “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..

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Talking Retail: BURST into 2015, Retail Business Booster 1 Day Workshop : Melbourne 27 Oct

Melbourne Retailers & Wholesalers are in for a treat!  I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!!..

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I’m Talking Retail @ DiG FESTIVAL: 16 – 17 October 2014

I am so excited to be speaking at DiG Festival this year!! Thursday 16 October : Presentation: Why Every Business is a Retailer Workshop: Customer Service in the age of ‘Me’ Panel: The Future of Retail Newcastle, the capital of the Hunter Valley, will play host to the inaugural DiG Festival and Conference. Design +..

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Nancy Georges Newsroom

NEWS ROOM: Week Beginning 30 June 2014

This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me **** Creating cool images..

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Nancy Georges Newsroom

NEWS ROOM: Week Beginning 15 June 2015

This page is updated during the week!  To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the..

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Nancy Georges Newsroom

NEWS ROOM: Week Beginning 23 June 2014

This page is updated during the week! To see other News Room updates please click here. **** People please stop creating personal profiles instead of Business Pages on Facebook! You need a personal profile to create a page: http://buff.ly/1isogaE REMEMBER: all of the cool things happen on your website / blog & social media is..

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