I like this so so much because it shows Airbnb have a thinking realistic management who value customer service, user experience as much as they value their brand!
Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..
As Seen In: Heverton Anunciacao’s book, ’30 Advices from 30 Greatest Professionals in CRM & Customer Service in the World’
Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with..
This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > #WorldCup2014 I’m not surprised at all based on friends’ & my activity..
Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here. “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..
Melbourne Retailers & Wholesalers are in for a treat! I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!!..
I am so excited to be speaking at DiG Festival this year!! Thursday 16 October : Presentation: Why Every Business is a Retailer Workshop: Customer Service in the age of ‘Me’ Panel: The Future of Retail Newcastle, the capital of the Hunter Valley, will play host to the inaugural DiG Festival and Conference. Design +..
This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me **** Creating cool images..
This page is updated during the week! To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the..
This page is updated during the week! To see other News Room updates please click here. **** People please stop creating personal profiles instead of Business Pages on Facebook! You need a personal profile to create a page: http://buff.ly/1isogaE REMEMBER: all of the cool things happen on your website / blog & social media is..