This is a great lesson in how to handle customer comments, complaints and lack of satisfaction; sometimes customers don’t speak the same language and there may be misunderstandings but handled in a respectful manner, any situation can end pleasantly!
I was chuffed to be asked to talk about my favourite topic: Customer Service with Prue MacSween on her Small Business program on 2GB, 873 AM, last night, 29 September 2009. I have long been a fan of Prue’s, she is knowledgeable, funny, witty and is not afraid to raise a topic that should be..
Just when I had lost faith in customer service and passionate retailers (my customers excluded of course!), a friend took me to Gelatomassi in Newtown on Sunday for what he said was, “the best Gelato in Sydney (possibly Australia)”. We were in Concord so this was a lot of pressure to put on one place!..