Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..
This is a great lesson in how to handle customer comments, complaints and lack of satisfaction; sometimes customers don’t speak the same language and there may be misunderstandings but handled in a respectful manner, any situation can end pleasantly!