I’m Waging War on BAD: CUSTOMER SERVICE & MANNERS!

Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..

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THIS Is How You Connect With Customers Online!

Nice one Sly @ Surry Hills! A friend was having a conversation with her friend on Twitter about a new place in Surry Hills. She then tagged me in suggesting we have lunch there and mentioned he hasn’t tried it yet as it is not ‘dog-friendly’. Sly got straight onto it and posted 2 pics..

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The Source Bulkfood Balmain

#RetailLove The Source Bulkfood Balmain

I recently discovered 8 month old The Source Bulk Foods in Balmain & loved it! I love the authentic look and feel of the store and look forward to seeing where they take the concept! The sell unpackaged bulk foods at competitive prices.  They sell over 350 products available. They even have a Milling Station..

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#CoolCafe Lyons R.A.W. Drummoyne

The attention is in the detail, so many cool fitouts and fun decor to share!! Driving around the inner west to find a cafe opened at 3pm on a Saturday afternoon proved harder than we thought.  We wanted to be by a park or the bay…. but ended up on Lyons Road Drummoyne. As we..

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I love Mum, mother's day gifts @JWLZ Double Bay

Creating Theatre in Retail @ JWLZ Double Bay #ClientLove

Working with Sharon on her new store is a dream, watch this space! But while we are building the site and the range, we didn’t want customers to miss out on visiting the store for Mother’s Day. Sharon’s clever husband suggested getting some balloons for the front of the store. As soon as they were..

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Shop Local!

I love discovering gorgeous stores in wonderful neighbourhoods – support these great retailers! One of my missions is to make Retail great again, support amazing retailers & put the spotlight on wonderful stores!! Here’s a start…

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Lomography: Building An Analogue Photo Community In A Digital Age

. I was in Singapore in April and read about this CAMERA SHOP that had FILM??!! Lomography had me intrigued but sadly, I didn’t get to the store.  Two months later in Hong Kong, my brother and guide lead me to the Lomography store in Sheung Wan. It is a small compact store with an..

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