Bricks and mortar stores have a massive advantage over online only stores; the human connection! It makes me sad that people give up on their physical space and focus on online sales without realising they are losing the human connection.
Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..
I created Innovation Pitchfest in 2015 to support Australian designers and businesses develop better businesses and go global! Learn more here. The Grand Final was held in August in Melbourne and I’d love to share all the fun with you!! Please click here to see all the pictures on the IP site or scroll down for a snapshot…
I had the pleasure of being on Today Extra, 13 April 2016, talking about why Coles in particular charges more online:
It was nice to add my piece to this story on ABC News.
Millennials, aka Gen Y, aka The Plugged in Generation, whatever you call them they are the largest generation of all time and their behaviour is unlike any who have come before them. Born between 1980s – 2000, their size and influence will change the world forever! Retailers need to adapt their businesses to connect with..
It has been interesting watching the birth and growth of the phrase BIG DATA. Some see it as a big scary unwieldy ‘thing’ and other see it as the holy grail – it will deliver magical results but is illusive. A couple of definitions to help understand it: Big Data: noun Extremely large data sets..
Westpac’s NEW Small Business Hub is open for business! 1st Westpac Blue Chilli Business Connect meeting on Wednesday night in Kogarah. Free event & I’m talking “Small Business & The Connected Customer”. RSVP here. More on the Hub here. The Small Business Hub has been created to support and inform small businesses; “We know..
This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > #WorldCup2014 I’m not surprised at all based on friends’ & my activity..
Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here. “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..